Facilities Management (FM) Helpdesk Officer

Role: Facilities Management (FM) Helpdesk Officer
Payrate: £18.22 PAYE | £23.71 Umbrella 35 hours per week
Location: Working onsite, London Borough of Harrow | Forward Drive, Harrow, Middlesex, HA3 8NT

The London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations.

About the Role:
As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently.

Key Responsibilities:
Manage helpdesk enquiries via phone, email, and internal systems
Log and prioritise maintenance requests to ensure timely resolution
Liaise with contractors and FM teams to coordinate works and follow ups
Monitor service performance and escalate issues where required
Maintain accurate records and update the CAFM system
Provide excellent customer service to staff, visitors, and stakeholdersAbout You:
We're looking for someone who can demonstrate:
Strong communication and customer service skills
Experience in helpdesk or facilities coordination
Ability to multitask and manage competing priorities
Good IT skills and confidence using FM or ticketing systems
A proactive, solution focused approach

About Us:
For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees.

Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.

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