Facilities Manager

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

We're seeking a proactive professional Facilities Manager to oversee the day-to-day operational standards of our vibrant centre. You'll be the driving force behind a seamless visitor experience, ensuring excellence in health and safety, cleaning, landscaping, and security.

Acting as a key link in our commercial operations, you'll manage tenant transitions and store refurbishments with precision, maintaining the highest standards while ensuring minimal disruption to the centre’s daily success.

Responsibilities Include:

• Facilities & Contracts: Oversee daily operations and manage external partners (Cleaning, Security, Landscaping) to ensure premium service delivery and cost-efficiency.
• Safety & Compliance: Act as the site lead for H&S, fire regulations, and risk management. Coordinate emergency drills and maintain 100% statutory compliance.
• Asset & Project Management: Protect long-term asset value by monitoring tenant maintenance and coordinating store fit-outs and refurbishments.
• Financial Oversight: Manage facilities budgets, lead procurement for new contracts, and drive site-wide sustainability and energy-saving initiatives.
• Stakeholder Relations: Build seamless working relationships with tenants to ensure smooth operational transitions and high satisfaction.
• Duty Management: Complete duty management training and participate in the management rota, providing site cover during evenings and weekends as required.

For a detailed description of the responsibilities, see the job description

To be successful in this position, you will need a blend of technical expertise and exceptional people skills. We are looking for a candidate who can demonstrate:

• Industry Experience: Proven background in property services, ideally within high-footfall retail or hospitality.
• Technical Skills: Proficient in building systems, budget management, and MS Office. Workday experience is a plus.
• Compliance: Strong grasp of HSE and security legislation with a mandatory IOSH qualification.
• Sustainability & Risk: Practical experience in risk management and a commitment to leading environmental initiatives.
• Communication: Fluent in English with the ability to manage diverse stakeholders. Fluency in a an additional European language is advantageous but not essential.

If you are an organised, self-starter who thrives in a fast-paced environment and takes pride in creating a first-class destination, we want to hear from you! 

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

 McArthurGlen is committed to the equity of all qualified individuals. In keeping with our dedication, we will take the steps to assure that anyone with disabilities is provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process and/or to receive all other benefits and privileges of employment, please contact [email protected]