Facilities Supervisor

• Annual Salary: Circa £35,000 - £40,000
• Location: W6, London
• Job Type: Full-time

Join our school as a Soft Services Supervisor and play a crucial role in overseeing and coordinating daily soft services operations. This position is essential for maintaining high standards across the school, supporting events, activities, and general use. We are looking for a candidate with proven experience in soft facilities services and strong leadership skills.

• Oversee and coordinate daily soft services operations across the school, ensuring all areas are set up and maintained to high standards.
• Line-manage and schedule the work of two Soft Services Assistants, creating and assigning daily job sheets and priorities.
• Act as the primary point of contact for soft services-related issues and coordinate responses to planned and reactive tasks via the help desk and CAFM system.
• Carry out basic maintenance and repair tasks in support of soft services functions, escalating technical issues to the hard services team as needed.
• Monitor soft FM KPIs and service-level agreements (SLAs) and implement improvements to meet or exceed targets.

• Proven experience in soft facilities services, including cleaning, porterage, room setups, and general site support.
• Experience of line-managing or supervising staff.
• Excellent communication and interpersonal skills, with a professional and customer-focused approach.
• Experience in working to and achieving KPIs and SLAs in a service-led environment.
• Ability to maintain confidentiality regarding school operations and sensitive matters.
• Demonstrated experience engaging with a range of internal and external stakeholders, including contractors and school staff.
• Strong understanding of health & safety practices and a basic working knowledge of compliance standards relevant to soft FM (e.g., COSHH, manual handling).
• Demonstrable commitment to continuing professional development (CPD).
• Full UK driving licence.

• Competitive salary based on experience.
• Flexible working hours to meet the operational needs of the school, including early starts, late finishes, or occasional weekend/evening work.
• Opportunities for professional development and growth within a supportive environment.

To apply for the Soft Services Supervisor position at our school, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.