Facilities Support Officer (on-site)

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We're looking for a Facilities Support Officer to provide a professional, welcoming front-of-house service to all visitors, clients and colleagues and deliver a high-quality service supporting the Facilities Manager and needs of the business.

Your role involves a combination of telephone, internal/external email communication and working proactively with the Facilities Manager to ensure that stakeholders work in a safe, secure and H&S compliant environment.

 The majority of this role will be working from our Newport Office, however, there will be an expectation to attend the Cardiff office as and when required.

More Specifically, your day-to-day responsibilities will include:

• Proactively keep up to date with best practice compliance of Health and Safety & Environmental matters
• Take ownership for the reception area, identifying problems or opportunities to improve service delivery to stakeholders
• Welcoming and liaising with visitors, contractors and clients on site, informing them of the signing in and out process and contractor site rules
• Operation of the Net2 access control system, in line with the ENABLE process, to ensure ID badges are issued to starters, leavers and contractors
• Establishing and developing ongoing supplier relationships (stationary, catering, hospitality etc)
• Responding to Facilities ServiceDesk requests within agreed SLA’s
• Escalating H&S risk / hazards with appropriate urgency
• Supporting the Facilities Manager in delivering scheduled H&S checks of our properties
• Review H&S teams (First Aiders / Fire Marshals) to ensure adequate numbers – scheduling training courses when required, to ensure cover onsite is maintained
• Scheduling planned and reactive maintenance of site with external contractors
• Stock management and ordering of stationery supplies and printer consumables on behalf of the organisation.
• Provide support for all facilities related initiatives and projects, including recognising any cost savings

You’ll be supported by an experienced team within the People Team, giving you the opportunity to learn and grow in a collaborative environment.

What we're Looking For!

You're someone who is:

• Professional and approachable
• A friendly and clear communicator
• Proactive and a problem-solver
• Methodical and organised

You'll have the following experience:

• Previous Customer Services Experience (In Financial Services or a Facilities department is desirable but not essential)
• Excellent knowledge of Outlook, Excel and Word
• Experienced use of switchboard system (desirable)
• First Aid or Fire Marshal qualified (desirable)

Core Benefits:

• Set salary of £23,809.50
• 30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.  
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Annual Pay Review
• Discretionary Annual Bonus Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

• Salary Sacrifice Pension Scheme
• Technology Buying Scheme (Salary Sacrifice)
• Critical Illness Cover
• Dental Insurance
• Gym Flex - discounted annual gym/health club memberships
• Taste Cards / Gourmet Cards
• RAC Breakdown Cover
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)
• Health Cash Plan

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us!