Facility Assistant

Facilities Assistant

Location: Wyndley Leisure Centre, Sutton Coldfield, B73 6EB

Salary: £13.45 per hour plus excellent benefits

Schedule: Part-time 15 hours per week, Week 1 Monday, Tuesday and Saturday Week 2 Wednesday and Thursday. Working hours 3pm – 9pm weekdays and 9am – 2.30pm weekends.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.

Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Facilities Assistant to join their team and help make a positive difference every day.

As a Facilities Assistant, you'll play an important role in creating a welcoming environment where people of all ages can stay active, improve their wellbeing and connect with their community. From preparing facilities for activities and events to maintaining high standards of cleanliness and customer service, your work will have a direct and positive impact on communities every day. This is a role with purpose, helping create experiences that encourage healthier lives and support a better future.

What you’ll do as a Facilities Assistant

• Deliver excellent customer service and respond to customer enquiries in a friendly and professional manner


• Set up and dismantle equipment and spaces for a range of activities, events and bookings


• Maintain high standards of cleanliness throughout the centre, including changing rooms, toilets and customer areas


• Monitor facilities and report any maintenance issues or defects to the Duty Manager


• Promote the centre’s products and services and help customers find activities that meet their needs


• Follow all health and safety procedures, safe systems of work and risk assessments while carrying out duties

Does this sound like you?

• You have strong customer service and face-to-face communication skills


• You enjoy working as part of a team and building trust with customers and colleagues


• You can remain calm and effective in busy or challenging situations


• You have an awareness of health and safety and safe manual handling practices


• You're proactive, reliable and committed to providing great service every day

What we offer

• Free gym membership for you and your immediate family


• Free safeguarding training and DBS checks


• Free swimming lessons and holiday clubs for one child (50% off for additional children)


• 21 days’ holiday plus bank holidays


• 6% employer matched pension contribution


• Training and development opportunities


• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts


• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment


• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks:

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.


• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact [email protected].

Ready to make a difference? Apply today.

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