Facility Manager

Facility Manager

Location: Stechford Leisure Centre, Birmingham, B33 8QN
Salary: £35,279.87 plus excellent benefits
Schedule: Full time 40 hours per week, flexible to work earlies, lates and weekends, between the hours 6am -10.30pm.

Ready to impact a better future?

Here at Birmingham Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Facility Manager to join our team

As a Facility Manager in our Birmingham Community Leisure Trust team, you’ll lead the safe, efficient, and successful operation of a busy community facility, ensuring every visit positively impacts the people who use it. You’ll play a key role in creating an environment that is welcoming, well-maintained, and focused on delivering real value to the community.

In this role, your work has purpose. You’ll help shape the experience of local communities by creating a space that is safe, clean, and engaging – a place where people can improve their health, wellbeing, and sense of connection. With a strong focus on growth, performance, and innovation, you’ll contribute to a service that truly makes a difference every day.

What you’ll do as a Facility Manager

You’ll be entrusted to:

• Lead and manage the day-to-day operation of the facility, ensuring it is safe, warm, clean, friendly, and fun for all users


• Support the General Manager in delivering commercial growth, performance targets, and operational efficiency


• Build and maintain a strong health and safety culture, ensuring full compliance with legislation and organisational policies


• Lead, motivate, and develop Duty Manager teams, with a focus on engagement, performance, and continuous improvement


• Use data and key performance indicators to monitor performance, drive decisions, and identify opportunities for improvement


• Develop strong relationships with customers, stakeholders, and the community to enhance service delivery and future growth opportunities

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in facilities management or a similar operational leadership role


• Strong leadership skills, with the ability to engage, motivate, and develop high-performing teams


• A proactive approach to health and safety, with a clear understanding of compliance requirements


• The ability to analyse data and performance metrics to drive improvements and deliver results


• Excellent communication and relationship-building skills, with a customer-focused mindset.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing.

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays 21 days + public hols


• Free membership + discounted food, drink and retail


• Trust and Serco Leisure Employee Benefits

Let’s impact a better future, together. Apply today.

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

*Google Chrome is the preferred browser to access Serco careers website*