Family Operations Manager

Family Operations Manager

• Location: Farnborough
• Salary: Up to £35,000
• Job Type: Full-time

We are excited to announce a new opportunity within our client, an award-winning, Legal 500 ranked law firm known for its ambitious approach and commitment to growth. We are seeking a Family Operations Manager to play a key newly created role in providing administrative oversight and support within the department.

Day-to-day of the role:

• Secretarial Support: Provide general secretarial support to the Head of Department (HOD) and fee earners, including handling correspondence, court forms, digital dictation, billing, and other documents.
• Court Documentation: Produce court bundles and prepare briefs for counsel.
• Client Enquiries: Manage client interactions in person, via email, and by phone, ensuring high standards of customer service.
• Post Management: Oversee the daily dispatch of fee earners’ post and DX.
• Departmental Meetings: Organize and prepare agendas, minutes, and data for key meetings.
• Diary Management: Manage scheduling and diary for the HOD to ensure optimal organization.
• Client Relations: Process client complaints efficiently and professionally.
• Billing Preparation: Coordinate with fee earners to gather billing information for accurate billing cycles.
• Financial Coordination: Collaborate with the Accounts team on financial forecasting, billing, and reporting.
• Team Collaboration: Lead administrative meetings with fee earners to drive improvements and provide feedback to the HOD.
• Business Development: Organize and lead monthly business development meetings to foster department growth.
• Debt Management: Assist in reducing aged debt by collaborating with fee earners to enhance financial performance.
• Compliance & Efficiency: Conduct audits, ensure compliance with standards, and suggest process enhancements.
• Project Assistance: Support the HOD with department-wide initiatives and lead special projects as needed.
• General Support: Serve as the primary contact for administrative tasks, including answering calls and covering holidays.

Required Skills & Qualifications:

• Proven experience in a similar role, ideally within a legal or professional services environment.
• Strong understanding of administrative processes and the ability to identify and implement improvements.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, capable of managing client relations and internal team interactions effectively.
• Proficiency in office management systems and software.

Benefits:

• Competitive salary based on experience.
• Bonus scheme.
• Free car parking.
• Comprehensive benefits package including pension, enhanced maternity and paternity pay, 25 days holiday plus an additional day for Christmas closure, and Perkbox benefits.
• Opportunities for professional development in a supportive and dynamic team.

If you are ready to make a significant impact in a rewarding environment, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this Family Operations Manager position to Mark Watts, your local legal recruitment specialist consultant.