F&B Outlets Manager

Position: Brands Team Manager     
Type: Full-Time / Permanent     
Bonus: Up to 10% Annual Bonus     
 

Join us as our Brands Team Manager and lead two brilliant Food & Beverage outlets delivering guest favourites across the park. You'll be running the show at Papa Johns and Cooks Fish & Chips – leading a busy, hands-on team and making sure every shift runs smoothly.

You'll set the direction, keep standards high, and motivate your team to deliver every day. Be on the floor with them, coaching in the moment, giving feedback that helps people grow. You'll also manage the practical side – budgets, stock, rotas, and resources, so the operation stays tight. Creating brilliant guest experiences is at the heart of what you do. You'll keep improving how your team works, handle any issues quickly, and make sure we're always getting it right. And you'll keep everything safe and compliant, making sure we meet company policies and brand standards across both outlets.

Key Responsibilities     

Lead your team – Motivate, support and give clear direction so your team delivers great service and hits their goals every shift.

Create brilliant guest experiences – Keep standards high, solve problems quickly, and make sure every guest feels looked after.

Manage performance – Give regular feedback, coach your team in the moment, and carry out reviews that help people improve and grow.

Run the operation – Sort rotas, manage budgets, and make sure you've got the resources you need to keep things running smoothly.

Keep it safe and compliant – Make sure everything meets health and safety regulations, company policies, and brand standards.

Fix problems fast – Jump on any issues as they come up so the day-to-day stays on track.

Develop your people – Train, mentor, and create opportunities for your team to learn and progress.
 
Requirements      
- Proven experience in roles such as Restaurant Manager, Store Manager in a fast-food chain, or a similar management role within the food service industry.     
- Strong leadership skills, you know how to motivate people, communicate clearly, and keep a team working well together.  
- Ability to stay calm and focused when it's busy, without losing sight of the details.
- A natural problem-solver with a guest-first mindset, you handle issues quickly and care about the experience people have.
- Knowledge of health and safety regulations.     
- Great at staying organised and juggling multiple priorities at once.   
- Comfortable managing budgets, controlling costs, and keeping an eye on the numbers.
- Flexible to work evenings, weekends, and holidays – this is a hospitality role and we need you when it's busiest.

What We Offer 
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: [email protected]