Fashion Customer Service Coordinator

Do you love fashion?

Have you got experience of tracking orders and movement of stock?

Our client is a market leader in the sports apparel and fashion/sports headwear industry

Through continued growth they are looking to recruit a Customer Service Representative

The ideal person will have worked in a customer service role, before, have accurate Excel and SAP skills, and have a passion for fashion

The main aspects of the job are -

The role of the Customer Service Representative is to assist customers (retailers) other internal departments and Sales Representatives, with questions, concerns and demands that arise regarding accounts and orders. This position reports to the Customer Relations Lead.

Responsibilities

• Answer incoming queries from customers, sales representatives, and other internal departments.

• Provide strong administrative and customer service support.

• Become a brand "expert" to your customers.

• Keep your manager informed of any challenges with your customers/orders etc.

• Enter orders into SAP where required.

• Ensure orders are accurate, and as the customer requested them by reviewing them prior to the shipping window opening.

• Contact and review with key customers re the shipping season and prepare for the next one.

• Send regular order book updates to your key customers and sales colleagues.

• Build and develop strong working relationships with customers external and internal.

• Assist customers with pricing, credits, invoices, and terms.

• Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed, complete appropriate RA paperwork in timely manner.

• Provide strong support for all sales reps in terms of order book management information, and any associated risks to the orders.

Essential Skills

• Good working knowledge of Microsoft Office, in particular, Excel

• SAP experience is desirable, but not essential

• Excellent communication and organizational skills

• Passionate about customer service

• Excellent verbal and written communication skills