FCA Customer Service Coordinator

As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice.

Main Responsibilities:

Handle inbound and outbound calls from customers to an exceptional standard.
Address queries related to the finance application process.
Assist customers with the completion and submission of finance applications.
Maintain accurate records of interactions, applications, and transactions within FCA guidelines
Ensure all documentation is complete and adheres to legislative and financial conduct authority requirements.
Resolve Customer or Retailer complaints and issues promptly and effectively.
Coordinate with other departments to ensure customer satisfaction.
Develop and maintain positive relationships with retailers and customers.
Provide support to dealerships in managing finance applications and customer queries
Only candidates based in UK and eligible to work in UK are allowed