Field Care Supervisor

Home Instead believes that our  loved one deserves personalised, quality, reliable home care - we've helped tens of thousands of families, and we're here for you when you need us!

Field Care Supervisor – Make a Difference in Your Community

Are you passionate about delivering high-quality care in the community? Do you want to be part of a supportive, family-friendly team that values both its clients and its staff? At Home Instead, we provide exceptional care that allows people to remain in their own homes, living independently with dignity. As a Field Care Supervisor, you will play a key role in maintaining our high standards and supporting our team of Care Professionals.

Your Role:

• Client Support & Quality Assurance
• Conduct care reviews and update client support plans.
• Perform client quality assessments (QA’s) to maintain high standards.
• Ensure all care plans are accurate, up to date, and digitally managed.
• Maintain detailed client and Care Professional records.
• Carry out client introductions to ensure continuity of care.
• Build and maintain positive relationships with clients, families, and professionals.
• Staff Supervision & Development
• Conduct regular supervisions and support visits with Care Professionals.
• Mentor and support Care Professionals to excel in their roles.
• Provide training and guidance on using digital care management technology.
• Operational Support & Leadership
• Assist the Client Experience Team to ensure seamless service delivery.
• Participate in on-call duties as required, ensuring ongoing support.
• Take proactive steps to continuously improve client experiences.

What You Need to Succeed:

• Experience in the care sector, delivering a range of personal care services.
• Knowledge of MAR sheets and medication administration in a supervisory role.
• A commitment to high-quality care, supporting clients to maintain independence.
• Understanding of health and social care regulations and legislation.
• Strong communication skills with the ability to build rapport quickly.
• Confidence in using care management technology and training others.
• Strong organisational skills, with a flexible and adaptable approach.

Requirements:

• Full UK driving licence and access to a fully insured car.
• The right to live and work in the UK (we do not offer visa sponsorship).
• Prior care experience 
• Ideally NVQ Level 2 or above (or equivalent).

What We Offer:

• Above market salary recognising your experience and commitment.
• Award-winning training and development with fully funded qualifications.
• Employee Assistance Programme providing professional support when needed.
• Flexible working hours to support a healthy work-life balance.
• A supportive and inclusive team that values and appreciates its staff.

If you are looking for a meaningful role where you can make a real impact every day, we would love to hear from you.

Must have full driving license and means of transport if required within the territory to visit clients and office. Must have full driving license and means of transport if required within the territory to visit clients.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.