Field Engineer

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Field Engineer II – South East England (Kent & Sussex)

We’re recruiting for a Field Engineer to join our team in the UK. This role will cover the South East England (Kent & Sussex) territory.

Your new role:
As a Field Engineer you will be a key member of the service and support team. You will work in collaboration with the Account Manager, Field Application Specialist(s) and Administration colleagues. You will work mainly at the customers' premises (hospital laboratories) to help with the maintenance, modification, upgrading, repairing and installing of clinical chemistry & transfusion medicine laboratory equipment.

You will join an experienced team of Field Engineers. Within your role you will be responsible for scheduling workload, modifications, and maintenance visits within territory to minimize system down time and maintain high level of customer satisfaction, to meet the key performance indicators (KPI’s) set by service contracts. Some work may be required outside of the territory.

What you’ll be doing:

• Maintaining, modifying, upgrading, repairing & installing equipment (hardware & software) for QuidelOrtho.
• Schedule workload, modifications and maintenance visits within territory to minimize system down time and maintain high level of customer satisfaction, and the KPI’s set by service contracts.
• Meeting all designated Customer Excellence goals, supporting customer retention results.
• Responding to customer requests for service support and schedules together with the Field Service Supervisor / Service Manager.
• Training of customers on their maintenance responsibilities for QuidelOrtho equipment.
• Adhering to all governmental regulations/requirements as well as our own internal Compliance and Quality System.
• Following QuidelOrtho complaint handling procedures relative to complaint identification, documentation, resolution, and escalation.
• Contributing to opportunities for control of expenditure and revenue.
• Supporting Sales activity.

What you’ll need to succeed:

• Academic or Professional Qualifications in Electronics, Electromechanics or equivalent experience.
• Experience in Medical Devices Industry, with a knowledge of hospital networks is preferred.
• Experience in IVDR environment is preferred
• A self-motivated team player. Interacts appropriately with peers, sales counterparts and customers.
• The ability to effectively manage assigned workload within allotted time constraints is essential.
• Interpersonal & Influencing Skills: Must be able to work with people from a wide range of areas from Lab Technician to Principal Biochemist to achieve objectives in any situation 
• Communication Skills: Organizes and expresses ideas clearly (verbal & written) 
• Organizational and Industry Knowledge and Experience: Must maintain technical ability across a wide range of disciplines. An openness to new technology and the ability to embrace changing technologies is essential. 
• A full driver’s license is essential. 
• Fluent in English 
• Fluent with Office 365 software

What we offer: 

• Competitive Salary 
• Yearly Salary Reviews 
• Attractive Pension Scheme 
• Bonus Scheme 
• Life Assurance 
• Private Medical (If applicable) 
• LinkedIn Learning 
• Cycle to Work Scheme 
• Free Onsite Gym (Pencoed) / Gym Reimbursement (Commercial)
• Subsidised Canteen 
• 25 days Holidays + 1 QuidelOrtho Day + 8 Bank Holidays (Milestone Increases Available) 
• Employee Assistance Programme 
• Reward & Recognition Programmes 
• State-Of-The-Art facilities 
• Exceptional career developmental prospects 
• Strong culture centred around collaboration & customer focus. 

How we work:
At QuidelOrtho, our culture is shaped by four core behaviors that guide how we collaborate, make decisions, and support each other and those we serve. The ideal candidate will exhibit these behaviors, as we believe they’re essential to how we thrive as a team and achieve meaningful impact:

• Thrive Together – Collaborate intentionally, grow as a team
• Make It Happen – Focus on priorities, embrace continuous improvement
• Commit to Service – Cultivate a service mindset
• Embrace Inclusion – Be open and authentic, welcome diverse perspectives

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].

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