Field Engineer

As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply professional first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets  our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Leeds. You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.

Your commitment to our products and everything else that we have to offer will be a driving factor in how well you do in the role. To perform well in this position, you’ll have a methodical approach to solving problems, be skilled at fixing things, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.

Role Responsibilities:

• Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Leeds.


• Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.


• Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.


• Educate customers on equipment operation, basic fault finding and food hygiene best practices.


• Provide technical advice and support to improve equipment uptime and performance.


• Maintain accurate service records and complete all required documentation.


• Manage van stock, tools and spare parts to ensure readiness for customer visits.


• Build positive relationships with customers by providing an high-quality service experience.

Experience and Key Attributes:

• Full, clean UK manual driving licence (essential).


• Company van provided for business use.


• Previous experience working with drink dispense equipment or similar technical/mechanical equipment; full training will be provided.


• Practical and problem-solving skills with the ability to diagnose and resolve technical issues.


• Solid interpersonal and customer service skills, with the ability to build positive, lasting relationships.


• Able to adjust quickly, able to respond effectively to changing priorities and daily challenges.


• Skilled using IT systems to complete service reports, manage workload and communicate effectively.


• Able to work With minimal supervision, manage your own schedule and prioritise tasks effectively.


• A result-driven approach with a clear focus on delivering effective customer service.


• Commitment to working safely and following health and safety procedures.

Key Performance Measures: 

• All activities completed to standard, delivering a perfect serve every time


• Number of repeat service calls reduced


• Minimal service calls following installs Diagnosis, repair and exchange of capital equipment – coolers, bar valves


• Site time reduction


• Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week 

This is an exciting time to join our newly formed business – with their rich individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.