Field Inventory and Capital Equipment Manager

Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function; Performs all personnel management activities for customer service staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a disciplined customer services model; Member of Senior management Team. Work with Business Unit and Customer Care managers to achieve annual targets around expiry scrap and inventory optimization programs; Support roll-out and adoption of existing and new field inventory management tools; Ensure that all types of returns are well handled to the Distribution Center or Manufacturing sites; Ensure proper management of local emergency warehouse. Minimum Bachelor's degree in relevant field or equivalent thru experience; At least 5 years of experience in supply chain environment or similar role; Excellent analytical and reporting skills; Advanced Excel. Other reporting or DB tools an advantage; Demonstrated ability to effectively work with others to include communication, presentation, analysis, negotiation etc; Customer centric; Innovative, independent thinker; Willing to drive continuous improvement; Able to work autonomously with minimal supervision; Highly adaptable, flexible and willing to accept new ideas, processes and tools; Experience working in healthcare / medical device sector Project management skills Experience utilizing SAP or other ERP systems, Sales Force Experience working in an international organization A passion for innovation and a want to learn and develop Hunger to succeed and excel Growth mentality Patient empathy and focus