Field IT Support Analyst

Devonshire Hayes are seeking a proactive and customer-focused Field IT Support Technician to join my client’s team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you’ll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.

Key Responsibilities:

• Provide first and second-line technical support for hardware, software, and network issues.
• Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.
• Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.
• Maintain accurate documentation of support requests, incidents, and solutions.
• Liaise with central IT teams to escalate complex issues where necessary.
• Ensure all work complies with company standards and security protocols.

Requirements:

• Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.
• Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.
• Excellent problem-solving and communication skills.
• Experience with Active Directory, remote desktop tools, and ticketing systems.
• Ability to work independently and manage travel schedules effectively.
• Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).
• Must be based in or willing to travel extensively across Yorkshire.

Desirable:

• Relevant IT certifications (e.g. CompTIA A+, Microsoft certifications) are advantageous.