Field IT Support Engineer

Field IT Support Engineer (MSP Environment)

Location: Bridgewater

Salary: £33,000

Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.

The Role:

As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.

You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.

Key Responsibilities:

Provide on-site and remote 2nd line support to a variety of clients

Diagnose, resolve, or escalate hardware and software issues

Install and configure desktops, laptops, printers, and other peripherals

Support network infrastructure: routers, switches, firewalls, and Wi-Fi

Maintain documentation for client environments and service activities

Collaborate with internal service desk and project teams

Deliver outstanding customer service and communicate effectively

What You'll Need:

2+ years in a technical support role (MSP experience a strong advantage)

Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking

Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.)

Strong troubleshooting skills and a calm, methodical approach

Full UK driving license and willingness to travel to client sites

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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