Field IT Support Engineer - East Anglia Based

Field IT Support Engineer – East Anglia Based

Contract Personnel are working with one of the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector.

The Field IT Support Engineer is responsible for on-site support and troubleshooting across our clients’ locations, installation and configuration of new devices, device upgrades, client on-boarding and assisting with IT and Telecoms projects

How does the day-to-day look?

• Provide On-Site Support and Troubleshooting
• Respond and attend on-site as quickly as possible in emergency situations
• Scheduled Floor Walking Services
• Install new and upgraded IT and Telecoms Equipment
• Support the installations of IT, Networking and Telecoms Projects
• Support clients desk moves, internal office moves and office relocations.
• Support the On-Boarding of new clients and existing clients’ new users and acquisitions
• Build in-person trusted relationships with our clients and make yourself invaluable.
• Keep our PSA / RMM and Documentation System up to date (ConnectWise)
• Provide on-site support and services to one of our key clients where you are based
• Provide support to our Service Desk and Provisioning Team when not travelling
• UK Travel with occasional overnights.

You will have:

• 2 x Years Microsoft 365 / AD Support and Troubleshooting
• 2 x Years Windows 10 / 11 Experience
• Experience in upgrading laptops and computers (memory and SSD)
• Cat 5e / Cat 6 Network Cabling, Patching, Termination and Testing
• Anti-Virus / Malware / Web Content Filtering
• Draytek Routers (or similar) configuration and troubleshooting
• Ubiquity WIFI (or similar) configuration and troubleshooting
• Used to liaising with third party providers such at Dell and BT
• Exceptional customer service / customer facing skills
• Experience working within formalised processes (ISO 27001 Compliance / GDRP) etc.
• Happy working in a fast paced / rapid change environment

Schedule:

• 9:00am to 5:30pm Monday to Friday with flexibility for travel

Salary:

• Basic Salary £30000 to £35,000 (DOE)
• Guaranteed additional Bonus of £5,000 per annum to cover early starts / late finishes

What’s on offer?

• New Company Van (Pool Van).
• 25 x Days Holiday plus UK Bank Holidays (Total 33 x Days Holiday)
• Contributory Pension Scheme (NEST)
• Personal Learning Plan with Quarterly 1:1 Reviews
• Collaborative / UK Team Culture
• Excellent Opportunities for Progression
• Dell Laptop / Dual Monitors / Docking Station / VOIP Headset / Funded Mobile Phone.
• Subsistence allowance for overnight stays, early starts and late finishes.

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.