Field Officer - Wales area

Location: Wales area 

Hours: Night Shifts – 5pm to 1pm (37.5hrs pw) 

Due to the nature of the role and operational requirements, you must live in (or very close to) the NP10, 11, 18, 19, 20 & 44 postcode  

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives. 

• Base Salary of £27,202 per annum.


• Company Car (includes personal use)


• Pension (matched up to 6%), life insurance; 25 days annual leave plus Bank Holidays.


• Continuous training & development opportunities


• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more


• Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more


• A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.    

We are operational all year round, and due to the nature of the work we do this means that you will work a range of shifts. Your contractual working week is an average 37.5hrs per week. rolling rota including weekends and bank holidays.  Evening shifts range from 5pm to 1am, flexibility is key to the role as there may be occasions when you are required to start earlier or finish later, however, we operate a rota basis (provided approx. 10 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love. 

About the Role 

On a day-to-day basis, you’ll head off to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer.  With every individual you meet, you’ll have the opportunity to build their confidence in both you and the justice system, reassuring them of their safety, as well as that of the public. With every successful case, you’ll be directly helping reduce the pressure on the prison system and give ex-prisoners the chance to be part of their community again. Every day and every individual are different, which is what makes this role so varied and full of opportunities. 

What you need to do the job?  

Our current Electronic Monitoring Field Officer’s come to us with different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your 2 weeks initial training course and through shadowing & mentorship from other experienced colleagues.  You must have a current valid UK driver's license, be reasonably fit and have good written and verbal communications skills, essential to building relationships and rapport with any of the individuals that you meet. Additional Information:  

This role requires BPSS & Standard DBS clearance, which includes identity verification, employment history checks, and a Standard DBS check covering spent and unspent convictions, cautions, reprimands, and warnings in line with the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to ensure we can provide the appropriate support for your wellbeing and to help you perform your duties effectively. 

In addition, there are genuine occupational requirements and contractual obligations for this role. As such, we particularly welcome applications from female candidates, in line with the Equality Act 2010.  Please note that, to ensure these requirements are met, some applications may be placed on hold during the review process. 

#ems 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.