Field Operation Engineer

Role Purpose

• Reporting to the Manager. Regional Engineering UK.


• Responsible for facility maintenance support, installation (own and customer related) transmission related platforms..


• Customer order delivery and ongoing service management.


• Support local network operations.

Role Responsibilities  

• To build out the EXA infrastructure networks & facilities as required in order to ensure industry leading service performance.


• To provide local multi-vendor telecom field operations and maintenance services, in order to ensure industry leading service performance.


• To support and ensure a smooth customer experience in conjunction with the Pre-Sales, Service Delivery and Post-Sales teams for all regional orders.


• Support the Network Operating Centre (NOC) as needed to maintain facility and network continuity.


• To ensure that all design changes, works documents, new network deployment and customer deployments are executed as per design process.


• To work with First Line Maintenance partners to ensure Preventive and Corrective maintenance is executed according to the required standard and per agreed SLA.


• To work within the Regional Infrastructure budgets while continuously seeking cost saving and efficiencies across all budget lines.


• To ensure good quality network as built design handover to Network Operations.


• To assist NOC with escalations to local suppliers during service delivery and all operational stages when required.


• As part of On Call support rota enabling 24x7 cover to fulfil operational activities.


• Ensure suppliers work in accordance with local safety and security rules


• Support facility security and management of access control systems.


• Carry out health and safety audits in office and data centres highlighting any issues to line manager.


• Support EXA compliance team in maintaining office and facility security and quality accreditations.


• Maintain accurate power and space capacity records related to the regional DC and Facilities.


• Produce and maintain documentation and records e.g. DC project drawings, builds, contracts, floor plans etc

Individual Profile

• Strong experience of field engineering experience working in telecoms to include data centre or building environmental systems.


• A knowledge of telecommunications and data networking


• Experience of telecommunication cabling, fibre/coax patching and equipment installation.


• Strong project management skills.


• Ability to manage multiple projects


• Good commercial awareness and negotiation skills


• Self-motivated with good organisational skills.


• Able to work under pressure and able to resolve problems


• Ability to adapt in a multi-cultural environment

Our working environment 

We are committed to working in the location where we do our best work.  As a small and growing company with great offices in great locations, most employees will aim to be in the office 3 days a week and 2 days working from home/ other locations.   

Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.