Field Operations Manager

Our client, a leading vending machine organisation, is currently recruiting for a Field Operations Manager to join their growing team. The Field Operations Manager will have a background from the Vending industry and will be responsible for overseeing the daily operations of their vending machine services.

This is a hybrid role, 3 days in the office, 2 days remote.

Key Responsibilities for the Field Operations Manager

• Manage and supervise a team of route operators and field service technicians, providing guidance, training, and support.
• Schedule and coordinate service visits to ensure timely maintenance and repair of vending and coffee machines.
• Monitor and evaluate the performance of route operators and field service technicians, ensuring adherence to company standards and policies.
• Develop and implement strategies to improve service efficiency and customer satisfaction.
• Maintain accurate records of service activities, including work orders, parts inventory, and equipment maintenance logs.
• Collaborate with other departments to address customer concerns and resolve technical issues.
• Ensure compliance with health and safety regulations and company policies.

Key Experience for the Field Operations Manager

• Proven experience in a field operations management role, preferably in the vending or coffee industry.
• Strong technical knowledge of vending and coffee machines.
• Excellent leadership and team management skills.
• Ability to prioritize tasks and manage time effectively.
• Strong problem-solving and decision-making abilities.
• Experience in inventory management, including tracking and managing stock levels of consumables and spare parts.

Please apply as directed!