Field Scheduling Planning & Assurance Team Manager

Field Scheduling Planning & Assurance Team Manager
Quorum Business Park, Longbenton - NE12 8BU
Salary: £30,000 per annum + performance based bonus paid quarterly
Working hours: 37.5 hours per week, shift pattern between 9am – 8pm Monday-Friday
Holidays: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays

We are seeking a passionate and dedicated Team Manager to join our Field Service Planning and Assurance (FSPA) Department. This role is ideal for someone who is ambitious, embraces new challenges, and thrives in a fast-paced, dynamic environment where continuous learning is key. This is a fantastic opportunity to build a long-term career, contribute meaningfully to the department’s success, and grow professionally within a supportive and forward-thinking team.

The successful candidate will manage an inbound call centre team of Field Scheduling Specialists and will report to the Senior FSPA Team Manager.

Responsibilities of FSPA Team Manager:
• Responsible for the day to day management of the team including shift scheduling to
ensure enough coverage to meet operational needs.
• Supporting & managing the existing teams, floor walking to ensure the team is working
efficiently and the service level is maintained
• Performance management, such as regular coaching to ensure employee’s
performance, identify performance related issues using reports and dashboards and
develop an improvement action plan
• Have regular meetings with the team to communicate expectations, provide updates
and ensure clear communication flow
• Call, e-mail and chat monitoring and reporting
• Manager Call backs / Escalations
• Provide field planning solutions
• Set up New Starters
• Monthly business review with Supervisor

What we’re looking for in a FSPA Team Manager:
• Experience in team management
• Excellent communication skills with problem solving attitude
• Computer skills with good knowledge of MS office, including excel and PowerPoint for
reporting and presentations
• Strong organisational and planning skills
• Ability to multitask effectively whilst keeping a high level of service scheduling quality.
• Team player who has a genuine interest in helping others
• Attention to detail and accuracy skills are important
• Being proactive and target driven
• Experience using workforce planning / ERP software highly preferable
• Experience using Oracle Field Service Cloud highly desirable

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Perkbox discounts
• Pension Scheme
• Medical Insurance Cover (Bupa & MediCash)
• Birthday Off (after probation)
• GymFlex
• Cycle to work Scheme
• Attractive Maternity / Paternity pay
• Employee Referral Scheme
• Long Term Service Awards
• Career Progression (performance based), with a business that is rapidly growing
• Free parking
• Employee alarm discount programme (after completion of probation)

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
 

About Us

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.