Field Service and Technical Data Manager

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes\n\nRELOCATION ASSISTANCE: No relocation assistance available\n\nTRAVEL: Yes, 25% of the Time\n\nWhat\u2019s your possible?\n\nAt Northrop Grumman UK, you are part of a team driving innovation where it matters most \u2013 solving tomorrow\u2019s challenges and shaping the technology solutions of the future. It\u2019s what we call Defining Possible.\n\nThis mindset goes beyond our customer solutions; it\u2019s the foundation for your career development and the impact we have within the community.\n\nOpportunity Overview\n\nThis is more than just a job; it\u2019s a mission.\n\nAs our Field Service Engineering and Technical Data Manager, you will play a vital role in supporting front-line operations for the Large Aircraft InfraRed CounterMeasures (LAIRCM) capability across UK military bases. You will act as the daily face of Northrop Grumman UK, ensuring issues are resolved quickly, technical support is coordinated effectively, and strong, trusted relationships with customers are maintained.\n\nYou\u2019ll lead, mentor and guide our Field Service Engineers, oversee on\u2011aircraft support activities, and act as the Chester facility\u2019s focal point for the coordination and management of system-related technical data. In this role, you\u2019ll bring together hands\u2011on engineering leadership, customer engagement and operational oversight in a fast\u2011moving, highly collaborative environment.\n\nRole Responsibilities\n\nYou will:\n\n * Lead engineering and technical support across all UK LAIRCM programmes, ensuring rapid, proactive resolution of field engineering issues.\n * Manage, mentor and support Field Service Engineers, including overseeing day\u2011to\u2011day tasking and participation in on\u2011call support when required.\n * Coordinate communication between UK and US programme teams, customer engineering authorities, the Chester site and other key stakeholders.\n * Oversee the collation, management and presentation of technical data from field service activities, ensuring accuracy and completeness.\n * Build and maintain trusted relationships with customers, identifying opportunities for collaboration and improved service delivery.\n * Support Chester site operations, assist with technical investigations, deliver training when needed and uphold safe working practices.\n\n\n\nCandidate Requirements\n\nYou will bring:\n\n * Experience in an engineering support or field service leadership role, ideally with knowledge of LAIRCM or a similar system.\n * Ability to obtain and maintain SC security clearance.\n * Strong communication skills, with the ability to present technical information clearly and professionally.\n * A valid UK driving licence and passport.\n * Ability to work flexibly under pressure, representing Northrop Grumman UK confidently in fast\u2011paced, customer\u2011focused environments.\n * Working knowledge of Microsoft Office, including Word, Outlook and Excel.\n\n\n\nIf you\u2019re not sure you meet every requirement, we encourage you to apply. Your experience may be just what this role needs.\n\nSecurity Clearance\n\nDue to the nature of our work, you must be a UK national for this clearance level. \nYou must be able to gain and maintain SC (Security Check) UK Government security clearance.\n\nOur recruitment team is on hand to answer any questions about the process: [email protected]\n\nBenefits\n\n * Flexible working options, including compressed fortnight arrangements\n * Private healthcare\n * Cash health plan\n * Holiday buy and sell scheme\n * Career development and training programmes\n * Performance\u2011related bonuses\n\n\n\nWhy Join Us?\n\nA Mission to Believe In\n\nEvery day, we contribute to building a more secure and connected world. The work you do here directly supports those who protect us all.\n\nA Place to Belong and Thrive\n\nWe are committed to creating an inclusive environment where every voice matters and everyone feels they belong.\n\nYour Career, Your Way\n\nShape your development with access to diverse projects, mentorship opportunities and support to grow into the career that inspires you.\n\nReady to apply?\n\n * Yes \u2013 Submit your application online.\n * Possibly \u2013 Want to talk first? Contact our team: [email protected]\n * Not this time \u2013 Explore other opportunities with us. We\u2019re growing across the UK.\n\n\n\nNorthrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.\n