Field Service Engineer

We are ready to try something new. Are you?

Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.

With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods.



Take the first step! Apply now!

Key Responsibilities:

The Field Service Engineer will:

• Install, commission, and maintain new packaging lines, ensuring they meet agreed specifications
• Conduct site acceptance tests and troubleshoot equipment issues across the entire range of secondary packaging equipment
• Provide customer training on routine maintenance and operation of Syntegon Packaging equipment
• Training customer in routine maintenance and operation of Syntegon Packaging equipment.
• Resolve electrical, mechanical, and software issues, identifying root causes and liaising with the engineering team when necessary
• Manage customer expectations and provide detailed reporting following site visits
• Support product trials and work to tight timescales to minimise downtime
• Engage in ongoing product training to maintain up-to-date knowledge of Syntegon equipment

Qualifications:

• Experience in field service, preferably in packaging engineering
• Qualifications in Mechatronics, mechanical or electrical engineering
• Understanding of FMCG & GMP manufacturing industry
• Proficiency in electrical, mechanical, and software engineering, including:
• Modern and legacy control systems
• High-speed packaging machine adjustment and optimisation
• PLC theory and implementation (e.g., RsLogix, Simatic Step7)

Knowledge and Skills:

• Commercial awareness. Being able to spot opportunities, confidence to talk to the customer about products we can offer, before reporting to sales.
• An understanding of a high-level of customer service
• Ability to prioritise and work to challenging deadlines
• Good communication skills
• Ability to work remotely, with time away from home
• Full driving license

We are a group of open-minded and high-spirited collaborators. We emphasize collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.

Syntegon offer:

• Competitive salary
• 25 days holiday per year + public holidays
• Staff discount for various retailers including access to company benefits 
• Medical cash plan
• Life Assurance (7 x annual salary)
• Income protection 
• An excellent opportunity to gain experience within a global company.