Field Service Engineer

Field Service Engineer

Location: Field-Based – UK & Ireland

Hours - Full-Time, Permanent

Salary – DOE

Job Overview:

Our client is seeking a proactive and technically skilled Field Service Engineer to join their UK and Ireland service team. This field-based role involves providing high-quality technical support for a wide range of equipment used in laboratory and research environments. The successful candidate will perform planned preventive maintenance, reactive repairs, installation, commissioning, and end-user training, ensuring consistent service delivery that meets both company standards and customer expectations.

Key Responsibilities:

-Attend customer sites as scheduled, always ensuring punctuality and professionalism.

- Carry out Planned Preventive Maintenance (PPM), breakdowns, and repairs according to defined standards and safety procedures.

-Support installation and commissioning of new systems, ensuring equipment is set up to provide long-term reliable operation.

-Deliver end-user training and demonstrations to ensure effective and safe equipment use.

-Accurately complete and submit job reports and service documentation using an electronic job management system.

-Communicate clearly and effectively with internal teams, including the helpdesk and customer service departments.

-Foster positive customer relationships, representing the company’s values and identifying potential business opportunities.

-Maintain tools, van stock, and shared equipment to agreed standards.

-Actively participate in training and development initiatives to enhance technical knowledge and customer service skills.

-Contribute to departmental meetings, forums, and improvement projects to support team development and operational excellence.

The ideal candidate will…

Essential:

-Proven experience in a field service or technical support role

-Strong mechanical and electrical diagnostic skills

-Excellent communication and customer-facing abilities

-IT proficiency, particularly in using job management or CRM systems

-Full UK driving licence

-Willingness to travel across the UK and Ireland, with occasional overnight stays

Desirable:

-Knowledge of ISO quality standards or service accreditation frameworks

-Technical qualifications (e.g., HNC/HND, NVQ Level 3, or equivalent in engineering disciplines)

What our client can offer:

-Competitive salary and benefits package

-Company vehicle, tools, and equipment

-Ongoing training and development opportunities

-A collaborative and supportive work environment

-Opportunities to contribute to meaningful research and healthcare advancements through technical service excellence