Field Service Engineer

We are seeking a passionate and experienced Field Service Engineer. This role involves diagnosing, repairing, installing, and maintaining a range of commercial coffee machines. As the company enters a significant growth phase, this position offers an exciting opportunity to support the development of the Service Department. This company prides itself on its customer-centric approach, ensuring clients receive reliable support and tailored solutions to meet their coffee service needs.

Job Type

• Full-time – Including Weekend cover (Rota – 1 in 4 weeks)

Location

South East or South West – London and surrounding areas

Benefits

• Company Van
• Company Pension
• Extensive Training
• Opportunity to earn overtime
• Employee assistance program including financial & mental health support plus staff discounts
• Additional days holiday for your birthday (subject to length of service)
• Discretionary company bonus

Key Responsibilities:

• Install new commercial coffee machines and ensure they are set up correctly.
• Repair and maintain commercial coffee machines as needed.
• Boiler inspections
• Diagnose and fix issues to minimize future breakdowns and identify potential risks.
• Develop and maintain a strong knowledge of company products and machines.
• Accurately log jobs and complete required paperwork using the online system.
• Request and fit replacement parts when necessary, including processing warranty parts promptly.
• Provide excellent service aligned with Caffeine’s values and brand standards.
• Suggest ways to improve efficiency and reduce costs.
• Respond to customer inquiries politely and professionally.
• Collaborate with the Service/Technical Manager to support business growth and improvement.
• Follow all health and safety policies and standards.

Skills and Abilities

• Minimum of 3 years’ experience working in a field-based commercial coffee Engineer’s Role
• Experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia/Victoria Arduino/Simonelli), coffee brewers, hot water boilers (Bunn), bean to cup (Schaerer) machines and coffee grinders
• Excellent communication skills
• Competent using phones and laptop
• Genuine passion and interest for coffee and commercials coffee equipment
• Full UK Driving license
• PSSR Training preferred