Field Service Engineer

Job Title: Field Service Engineer
Location: Field-Based - London Area
Salary: £35,000 - £45,000 per annum (DOE) + Benefits
Employment Type: Full-Time, Permanent
Recruiter Contact: [Your Name], Recruitment Consultant

Overview:
A well-established and growing provider of vending and refreshment solutions is seeking a skilled Field Service Engineer to join their technical team. This is a fantastic opportunity for someone with experience in coffee or vending equipment to take ownership of a defined territory in London, delivering high-quality service and support to a loyal client base.

The Role:
You'll be responsible for maintaining, repairing, and installing a range of coffee and vending machines across your assigned area. The role is field-based, with a focus on building strong client relationships and ensuring equipment is operating at peak performance. You'll work closely with the service desk and wider technical team to deliver both planned and reactive maintenance.

Key Responsibilities:

Installation & Maintenance

• Install and commission vending and coffee machines at client sites.
• Carry out planned preventative maintenance (PPM) to minimise breakdowns.
• Respond to reactive service calls within agreed SLAs.

Troubleshooting & Repairs

• Diagnose and repair faults across electrical, mechanical, and software systems.
• Source and fit spare parts efficiently to minimise downtime.

Customer Support

• Provide on-site technical support and guidance to clients.
• Maintain a professional and customer-focused approach at all times.

Reporting & Documentation

• Complete service reports and maintain accurate records of visits, machine status, and parts usage.

Compliance & Stock Management

• Adhere to health and safety standards and company procedures.
• Manage van stock and report replenishment needs.

Candidate Requirements:

• Previous experience in a field service role, ideally within vending, coffee machines, or similar technical environments.
• Strong technical knowledge of electromechanical systems.
• Excellent fault-finding and problem-solving skills.
• Confident working independently and managing your own schedule.
• Strong communication and customer service skills.

Desirable:

• Experience with brands such as Cimbali, WMF, Coffetek, or Evoca.
• Familiarity with remote monitoring systems and vending software.
• Relevant technical qualifications (electrical, mechanical, or engineering).

Benefits:

• Competitive salary with performance-based incentives.
• Company van, laptop, phone, and uniform provided.
• Ongoing training and development.
• Company pension scheme.
• Overtime opportunities available.

Working Hours:

• Monday to Friday, 40 hours per week.
• Flexibility for occasional evening or weekend work.