Field Service Engineer

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech‘s ECM Systems is looking for a Fields Service Engineer with a clean, full UK driving license.

Press play and let us design future technology together!

Your influential mission. You will...

• Liaise with Head of Delivery and Customer Service coordinator on upcoming work requirements.
• Analyse, diagnose and resolve technical issues with ECM’s range of installed bingo equipment (including: servers, IT and WiFi networking, tablet PC’s and associated charging stations, calling systems and the like).
• Carry out routine and preventative maintenance on the above equipment.
• Install ECM’s range of equipment, including: network cabling; installation of WiFi access points; installation of server racks and associated equipment; installation and commissioning of tablet PC’s and their charging stations; updating of software under instruction from ECM specialists
• Provide exceptional customer service in face-to-face situations as ECM’s ambassador on site.
• Provide training and support to ECM’s customers.
• Undertake accurate and comprehensive documentation as required by ECM stakeholders.
• Undertake all work in accordance with a) all written or verbal instructions and b) all applicable Health and Safety training and practice
• Travel a large amount around the UK, Northern Ireland and Republic of Ireland.  There will be occasional requirements to travel further afield, e.g. Gibraltar, Europe, US.  It must be expected that this role will involve a great deal of time working away from home including the possibility of on-call work at weekends and evenings.
• Work at height as well as moving (with assistance where necessary) heavy and bulky equipment.
• Be required to carry out mandatory training in e.g. PASMA, MEWP, Working at Heights, Asbestos Awareness, Manual Handling, Lithium Battery safety, and other related courses which must be successfully undertaken during the probationary period.
• Have excellent interpersonal communication skills, the ability to write and draw technical documents and charts, and to undertake specific site surveys as required by internal stakeholders.

Components for success. You have...

• A clean, full UK driving license which is essential for the role. 
• To be insurable on our fleet of company vans.

You'll get extra points for...

• Technical knowledge of the UK bingo industry

ECM SYSTEMS

Located in East Yorkshire close to Hull, ECM is the leading supplier of Bingo software solutions to the UK retail gaming industry. We create and maintain a broad range of solutions for our clients, including Wide Area real-time gaming networks and have over 40,000 Bingo game tablets in daily use by players across the UK and Eire. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.