Field Service Engineer

Main Responsibilities:

• Perform maintenance and servicing of various lifting and handling equipment at customer sites.
  


• Complete daily service, repair, warranty, and inspection tasks to high-quality standards.
  


• Build and maintain strong relationships with customers through professional conduct and a customer-focused approach.
  


• Respond to routine customer inquiries regarding the technical aspects of products and services.
  


• Accurately complete job-related paperwork in a timely manner to facilitate correct invoicing.
  


• Troubleshoot and resolve standard technical issues to ensure ongoing customer satisfaction.
  


• Continuously develop skills and knowledge related to the company's products and services.
  


• Follow all safety protocols, company guidelines, and regulatory requirements to ensure safe operations.
  


• Actively contribute to safety initiatives by reporting unsafe actions or conditions and participating in Safety Walks, Audits, and 5S events.
  

Collaborative Relationships:

• External: Customers, dealers, and other third parties.
  


• Internal: Technical, Service, and Sales teams.
  

Requirements

Qualifications and Experience:

• Education: Mechanical/Electrical Engineering qualifications.
  


• Experience: Multi-skilled engineer with a background in mechanical, hydraulic, or electrical operations.
  

Skills and Competencies:

• Strong customer-focused approach.
  


• Problem-solving aptitude and quality orientation.
  


• Flexibility, adaptability, and a proactive attitude.
  


• Self-motivated with enthusiasm and drive.
  


• Proven ability to build and manage customer relationships.
  

License/Certification:

• Valid driving license.