Field Service Engineer

Location: North London, UK
Department: Customer Services
Reports to: Head of Customer Services and Support
Direct reports: None
Normal working week: 37 hours

The role

Support customers using maritime navigation
and surveillance radar equipment on naval vessels, commercial vessels and
shore-based installations. This is a predominantly field-based position within
a customer service team, combining hands-on engineering, technical support and
customer communication.

Travel and working arrangements

Regular travel across the UK and overseas
is required, sometimes at short notice. Most assignments last no more than two
weeks. Some work may extend beyond the normal 37-hour week or take place during
unsocial hours, in line with contractual arrangements.

Key responsibilities

·       Install, commission, service
and troubleshoot equipment, including carrying out acceptance testing.

·       Develop the knowledge and
capability to deliver customer training.

·       Complete accurate service
reports and expense submissions promptly after each assignment.

·       Keep line management informed
of technical faults and other issues identified during field work.

·       When office-based, assist the
technical helpdesk by answering customer emails and preparing technical
guidance when required.

·       Maintain a focus on service
quality, continuous improvement and customer satisfaction.

·       Follow health and safety
procedures, complete required training and undertake other duties relevant to
the role.

Skills and experience

·       Experience in field servicing;
a marine background is preferred but is not essential.

·       Ability to understand and use
technical manuals.

·       Knowledge of computer hardware,
software applications and basic networking.

·       A self-motivated approach to
organising and completing work.

·       A full driving licence and a
valid passport.

Qualifications and development

·       An ONC qualification is
preferred but is not essential.

·       Willingness to work towards a
Tower Climbing and Rescue Certificate and complete training required for the
role.