Field Service Engineer - Iceland - EMEA

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

DESCRIPTION:

We are seeking an experienced Field Service Engineer to join our BioProduction Service and Support team at Thermo Fisher Scientific.  This is a full-time, primarily on-site role based in Iceland, supporting advanced Single-Use Technology (SUT) bioreactor systems integrated with DeltaV automation platforms within a GMP-regulated manufacturing environment.  The candidate may reside outside of Iceland, however the expectation is to be located in Iceland approximately three weeks per month.  

This position is responsible to ensure contractual obligations governed by site specific levels of service as defined by customer. The role requires deep technical expertise, rapid response capability, and close daily collaboration with customer operations.

KEY RESPONSIBILITIES:

• Serve as the dedicated on-site Thermo Fisher technical expert at the customer’s manufacturing facility in Iceland

• Ensure full compliance with site specific requirements, including defined response times, uptime targets, and service deliverables

• Provide advanced troubleshooting, maintenance, and repair of Thermo Fisher single-use bioreactor systems and associated automation (DeltaV)

• Support installation, commissioning, and qualification activities, including SAT, IQ/OQ, and validation protocols

• Perform real-time issue resolution to minimize downtime in a mission-critical GMP production environment

• Lead and support deviation investigations, root cause analysis, and corrective/preventive actions (CAPA)

• Collaborate closely with customer engineering, manufacturing, quality, and validation teams

• Act as a technical advisor to optimize system performance and process reliability

• Provide hands-on technical training and guidance to customer personnel as needed

• Interface with internal Thermo Fisher teams (Service, Engineering, Product Support) to escalate and resolve complex issues

• Maintain accurate documentation and service records in compliance with GMP and internal systems (e.g., Salesforce Service Cloud)

• Proactively identify opportunities to improve system performance, service delivery, and customer satisfaction

• Occasionally support other customer sites across the EMEA region up to 25% travel, sharing expertise and providing field support as business needs require

• The role is a full-time, primarily on-site position based in Iceland, dedicated to supporting a key customer under a long-term Service Level Agreement (SLA). It requires immediate response availability to meet contractual service levels and is performed within a GMP-regulated biologics manufacturing environment. While the position is focused on a single customer site, there may be occasional, limited travel up to 25% across the EMEA region to support other customers, participate in training, or engage in internal collaboration activities.

REQUIREMENTS:

• Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent Advanced Degree plus 3 years of experience

• Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector

• Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level

• Excellent customer service skills and professional demeanor

• Strong verbal and written communication abilities

• Fluency in English mandatory.

• Demonstrated problem-solving capabilities and analytical thinking

• Proficiency with Windows operating systems, MS Office, and service management software

• Ability to read and interpret technical diagrams, schematics, and documentation

• Valid driver's license and ability to over-night travel up to 25% of the time

• Physical ability to lift up to 25 kg and stand for extended periods

• Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products

• Availability to work flexible hours and respond to emergency service calls

• Must be able to obtain necessary credentials to access customer facilities

• Strong organizational skills and ability to manage time effectively

• Collaborative mindset with the ability to work independently in the field

• Willingness to support the full EMEA region as the role develops

• Self-sufficient; comfortable working independently; logical approach in setting work priorities

At Thermo Fisher Scientific, we provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges in bioproduction and beyond.