Field Service Engineer - London, UK

Field Service Engineer – London

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a talented Field Service Engineer to join our team primarily supporting our Breast and Skeletal Health medical imaging equipment across London. 

We're looking for people who have engineering experience (electrical/mechanical)are happy to be in the field travelling to support our customers and who love troubleshooting and finding solutions.

The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

KEY RESPONSIBILITIES

• Carry out maintenance and repair work on Hologic products


• Install instruments at customer sites


• Liaise with customer IT departments and assist with information systems installations and troubleshooting


• Support marketing activities such as exhibitions


• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports


• Provide basic use\maintenance training to customers


• Perform duties and responsibilities with autonomy in a field-based environment

KNOWLEDGE, SKILLS & EXPERIENCE

• Ability to troubleshoot electrical, electronic and mechanical systems


• Excellent interpersonal, communication and customer service skills


• Experience working in similar/comparable customer-based or laboratory environment


• Effective Time Management Skills


• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers


• Proficient use of Microsoft products (Word, Excel, Outlook)


• Basic knowledge of network and interfacing with the ability to progress though training

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Salary: GBP 35,000 – 48,000 gross per year

The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including pension and insurances

If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!

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