Field Service Engineer - Military Training Systems

Our client, a leading organisation within the defence and security sector, is seeking a Field Service Engineer - Military Training Systems to support the delivery and operation of military simulation equipment. Based in Bovington with UK-wide travel, the permanent role will involve providing technical support and training to UK land forces in simulated and live training environments.

Key Responsibilities:

Deliver safe and effective training on military simulation systems, including driver and crew simulators, indirect fires simulators and joint fires synthetic training systems
Act as the main point of contact for instructors and trainees at customer locations
Provide 1st-line and 2nd-line IT support, including fault diagnosis, equipment care and maintenance
Work with technical and support teams to resolve faults and maintain system availability
Support system upgrades, testing, installation, site acceptance and the setup of new training locations
Conduct site visits and recommend the resources required for successful training delivery
Produce post-exercise reports, capture accurate data and monitor system performance through relevant KPIs
Support the induction and mentoring of new Field Service Representatives and contribute to wider simulation activities

Job Requirements:

Experience in IT support, field service engineering or technical customer support
Practical knowledge of 1st-line and 2nd-line troubleshooting and fault resolution
Understanding of military training systems, simulation software or synthetic training environments
UK Army experience or a strong understanding of military training operations
Experience using simulation software, ideally VBS4
Working knowledge of mechanical and/or electrical maintenance tasks
Clear and confident communication skills, with the ability to deliver training and explain technical information
Ability to work independently, manage changing priorities and maintain a calm, professional approach in challenging environments

Additional Information:

Bovington-based position with regular UK travel
Eligibility for SC security clearance is required
Permanent employment within the defence and security sector
Opportunity to support advanced military simulation and training programmes
If you have experience in IT support, field service engineering or military simulation and are looking to contribute to critical defence training systems, apply now
Only candidates based in UK and eligible to work in UK are allowed