Field Service Engineer - Newcastle

About Franke

At Franke Coffee Systems, we believe every great coffee starts with great people.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About the job

We're looking for a Service Engineer based in Newcastle. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required.  You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Your tasks

• Ensure agreed Franke UK Technical Standards and Processes are adhered to 


• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)


• Highlight Technical skills gap.


• Highlight customer skills gap.


• Managing stock levels


• Managing customer relations at a site level


• Keeping up to date with all company admin and courses


• Highlight issues where Account Support is required due to ongoing Customer Issues 

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role  


• Minimum 2 years experience working in the coffee machine or vending industry


• Competent using phones and laptop


• Excellent communications skills.


• Personal integrity.


• Analysing and prioritising.


• Understand when to inform and when to escalate issues.


• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.


• Professional growth and development opportunities.


• Competitive salary and benefits package.


• Be part of a company committed to excellence and innovation.


• 25 days of holidays


• Private Healthcare for you, with the option to add partner and children


• Life Insurance


• Income Protection