Field Service Engineer Print on demand / Digital Press

Field Service Engineer - Remote Yorkshire
Salary: Up to £34,000 + overtime
Benefits: Company car (available for personal use), mobile phone, laptop, fuel card, all tools, PPE, and uniform provided
Employment Type: Full-time, Permanent
Opportunities: Career development, unlimited overtime
Note: Applicants must be authorized to work in the UK.

Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.

We are seeking a dynamic and enthusiastic Field Service Engineer to handle installations, user training, and service & maintenance activities for our clients in the Yorkshire Region. Occasional national and international travel may be required. The ideal candidate will have extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry, including photocopiers, colour laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential.

• Repairs: Office printers and photocopiers
• Installation and Maintenance: Production printers
• Additional Activities:
  • Smart locker installations and maintenance
  • Troubleshooting and repair of retail equipment
  • Installation of technology kiosks, including self-service technology
  • Car parking & access control systems
  • Call progress updates via smartphone
  • Adherence to service level agreements
  • Accurate tool and part management

• Experience with production printers and digital presses (e.g., Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon)
• Background in the office equipment industry
• Strong technical skills in electronics and mechanics
• Proficiency in IT, including networking devices and setting up scanning functions
• First-class customer service with previous customer-facing experience

• Good standard of secondary education
• Proficiency in Microsoft Word and Excel
• Certification in Mechanical and Electrical/Electronics
• Ideally, an IT or engineering qualification

• Presentable and approachable with a 'can do' attitude
• Passion for work and pride in helping customers
• Reliability and punctuality
• Excellent communication skills
• Self-motivation and ability to operate on own initiative
• Flexibility for occasional weekend and out-of-hours work

• Company pension
• Life insurance
• Flexible schedule
• Up to 25 days annual leave plus bank holidays with long service
• Company events
• Career development opportunities
• Unlimited overtime

As this is a field service role, you will start and finish your days at home. There are ample opportunities for overtime, weekend standby, and out-of-hours project work with enhanced payments.

If you're interested in applying, please email your resume or call Nikki on .