Field Service Manager - South

Evolution Security, a leader in innovative security solutions, is seeking a dedicated Field Service Manager to oversee our service operations in the Southern region. In this pivotal role, you will be responsible for ensuring the seamless execution of our service offerings while maintaining high levels of customer satisfaction.

As the Field Service Manager, you will lead a team of skilled service engineers, providing guidance, training, and support to ensure they deliver exceptional service to our clients. You will be responsible for operational planning, resource management, and driving continuous improvement initiatives to enhance service quality and efficiency.

This position calls for a strategic thinker with strong leadership skills, capable of fostering a collaborative team environment while also being hands-on with service delivery when needed. If you are passionate about security and have a strong background in service management, we would love to hear from you.

Responsibilities

• Lead and manage the field service team in the Southern region to ensure high-quality service delivery.
• Monitor team performance, provide updates in Service Meetings, and promote a strong team culture.
• Oversee and allocate upgrade works and day-to-day tasks to the service team.
• Identify training needs and schedule appropriate development for the engineering team.
• Supervise Service Engineers and Trainee Engineers, supporting their development and performance.
• Ensure all required documentation and reports are completed accurately and on time.
• Develop and implement strategies for continuous improvement in service performance.
• Maintain strong relationships with customers, addressing their needs and concerns promptly.
• Address escalated issues and resolve client complaints.
• Provide guidance, training, and performance evaluation for service engineers.
• Ensure compliance with industry standards and company policies.

• 2 – 5 years’ management or supervisory experience within the security industry.
• Strong organisational and time-management skills.
• Highly motivated with proven mentoring and leadership capabilities.
• Full understanding of NACOSS requirements across all disciplines.
• Product specific qualifications e.g. Lenel / CCURE to a highly experienced level.
• Security clearance (SC) and willingness to obtain DV clearance and other site-specific vetting if required.

• We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
• 25 days annual leave plus local bank holidays
• Company pension
• Private healthcare
• Optional annual private wellbeing and health screening appointment fully funded by Evolution
• Employee assistance programme which offers 24/7 access to free health and wellbeing support
• Life Assurance