Field Service Supervisor

Field Service Supervisor

* Loughborough

* Up to 52,000 Basic Salary + Company Car/Allowance

* Benefits include 8% Pension, 25 Days Holidays, Annual Bonus, internal incentives, etc.

* Global mechanical engineering business

* Training & Progression opportunities

* Mix of Office, Customer Sites and Home

Role Overview

An exciting opportunity has become available to join a busy service team. This is an office-based role. The successful candidate will work both independently and as part of a team to help ensure the smooth running of field service operations.

Key Responsibilities

* Set up and create engineers’ work packs using SAP and C4C systems.

* Plan site activities and coordinate field technicians to ensure smooth operational delivery.

* Prepare and submit RAMS in conjunction with the SHEQ Manager.

* Update systems data where applicable.

* Liaise with customers regarding service activity and progress updates.

* Plan and procure third-party technical services and subcontract works.

* Ensure correct scheduling when using workshop services and issue updates to clients.

* Arrange site deliveries and collections.

* Price and procure third-party spare parts for site work.

* Liaise with Technical Support, Workshop Supervisor, and Area Sales Managers.

* Carry out any other duties reasonably required by the business.

* Work in line with company policies, standards, and health and safety guidelines.

Key Attributes

* Generating work instruction packs.

* Sourcing spares.

* Planning and scheduling.

* Managing third-party services.

Desired Skills & Experience

* Min. 1 year experience in a similar role.

* Mechanical or electrical engineering background advantageous.

* Experience in planning/scheduling.

* Project management experience is advantageous.

* Previous experience within a service environment.

* Ability to work under pressure.

* Good interpersonal skills.

* Basic understanding of health and safety, QA systems, and their implementation.

Application

This role is suitable for someone organised, proactive, and confident working in a fast-paced service environment
Only candidates based in UK and eligible to work in UK are allowed