Field Service Supervisor

Field Service Supervisor/Coordinator

• Loughborough
• Up to 52,000 Basic Salary + Company Car/Allowance (£600/Month)
• Benefits include 8% Pension contribution, 25 Days Holidays, Annual Bonus, internal incentives, etc.
• Global mechanical engineering business
• Training & Progression opportunities
• Mix of Office, Customer Sites and Home working

Role Overview

An exciting opportunity has become available to join a busy service team. This is an office-based role. The successful candidate will work both independently and as part of a team to help ensure the smooth running of field service operations.

Key Responsibilities

• Set up and create engineers’ work packs using SAP and C4C systems.
• Plan site activities and coordinate field technicians to ensure smooth operational delivery.
• Prepare and submit RAMS in conjunction with the SHEQ Manager.
• Update systems data where applicable.
• Liaise with customers regarding service activity and progress updates.
• Plan and procure third-party technical services and subcontract works.
• Ensure correct scheduling when using workshop services and issue updates to clients.
• Arrange site deliveries and collections.
• Price and procure third-party spare parts for site work.
• Liaise with Technical Support, Workshop Supervisor, and Area Sales Managers.
• Carry out any other duties reasonably required by the business.
• Work in line with company policies, standards, and health and safety guidelines.

Key Attributes

• Generating work instruction packs.
• Sourcing spares.
• Planning and scheduling.
• Managing third-party services.

Desired Skills & Experience

• Min. 1 year experience in a similar role.
• Mechanical or electrical engineering background advantageous.
• Experience in planning/scheduling.
• Project management experience is advantageous.
• Previous experience within a service environment.
• Ability to work under pressure.
• Good interpersonal skills.
• Basic understanding of health and safety, QA systems, and their implementation.

Application

This role is suitable for someone organised, proactive, and confident working in a fast-paced service environment.