Field Service Team Leader (London, South Region)

At Planteria, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature. Along the way, we’ve partnered with some of the UK’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 170+ employees across the UK and the US, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

Your Impact:

We’re looking for a hands-on Field Service Team Leader to join our growing team who has a passion for plants, people, and delivering outstanding customer experiences.

As the Team Leader, you will proactively collaborate, motivate and manage a team of service technicians in the London are (A focus on our South London region). You will also work closely with the Regional Contracts Manager to ensure that the team are implementing a structured and successful approach to delivering top tier customer experiences to our clients who sit within a range of industries, from Banking, through to Technology.

Some additional aspects of your role will include: 

• Full responsibility for managing a team of service technicians to ensure the team delivers a high level of customer service hitting agreed NPS and KPI targets. 
• Leading and support a team of field service technicians, setting clear expectations and coaching them to meet individual and customer service goals.
• Work with the team and Field Service Planner to find creative, fast, and efficient solutions to customer challenges. 
• Monitor, identify, and suggest improvements to plant maintenance processes to improve quality and efficiency. 
• Plan and schedule technician routes using our internal software, ensuring time and resources are used effectively.
• Assign projects and coordinate rapid responses to customer requests.
• Manage the plant replacement supply chain, liaising with our wholesale partners.
• Support recruitment, onboarding, and training of new technicians.
• Assist with audits and quality checks when required.

You will be a great fit if you have:

• Experience leading, motivating and supporting a field-based team day to day.
• The ability to communicate clearly and confidently with both your team and customers.
• A passion for people and working with them to have a happy and successful team.
• An analytical mindset. You know how to turn data and insights into positive action.
• Strong organisation and planning skills, ensuring projects and timelines stay on track.
• Horticultural knowledge or a passion for our space (desirable). But most importantly, a willingness to learn as full training is provided.
• A strong eye for detail and a real sense of ownership in your work.
• Experience in liaising with clients directly.
• Ability and willingness to travel around your region in London.

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you. If you feel that you don’t quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

Way of working: This role is based in the field at client sites.

Benefits:

• Quarterly company bonus and annual performance related bonus
• BUPA cash plan
• 25 days holiday
• Travel expenses covered