Field Service Technician

Purpose of the Job:

Work Location: Liverpool or Aberdeen (with travel across the UK, overseas, offshore, and marine environments.)

As a Field Service Engineer, your primary role will be to ensure the safe execution of all Service related Projects.

Your tasks will be predominately related to Servicing, Upgrades and Life Extension of Switchgear and ancillary equipment, can be varying in nature and to be delivered at the various offices/workshops and at Customers Sites, in the UK, overseas, offshore, and marine based.

Always the goal is to provide customers with an excellent experience of the company’s Products and Services.

Key Deliverables:

You will be responsible for, but not limited to:

• Fielding enquiries from existing customers relating to technical support, advice, and future service offerings.
  

• Generating quotations for Service related work.
  

• Undertaking pre -mobilisation duties, including but not limited to, Project Specific Risk Assessments, Method Statements, etc.
  

• Participating and promoting a proactive and collaborative approach to Health & Safety at company and Customer premises.
  

• Safely performing all necessary Service related tasks at company and Customer premises, including but not limited to, switchgear service & maintenance, switchgear upgrades & life extension projects, protection relay testing & upgrades, switchgear breakdown investigation & repairs.
  

• Undertaking safety, competence and task related training as identified by the company.
  

• As and when necessary, participating in the out -of -hours call -out service.
  

• Ensuring all reports & expenses are submitted in a timely manner.
  

• The company reserves the ability to add further tasks and duties as required.
  

Reports To:

• Service Supervisor
  

• Technical & Service Director
  

For Whom Responsible

No direct reports but required to take lead role when working with sub -contractors on field assignments.

Communications

The role requires a high level of oral and written communication skills both with customers and other departments whose support is essential in the delivery of an effective service.

It is essential that the job holder has a professional manner, is genuinely committed to continually improving the standard of customer care and can represent the organisation to Customers in the UK and overseas.

Competencies:

• Capable of communicating to the team and able to make decisions on queries that may arise in an effective and efficient manner, with strong problem -solving skills and a passion for the customer.
  

• Commitment to the provision of outstanding Customer Service.
  

• Strong understanding of current and future customer needs.
  

• Ability to work with other departments to deliver appropriate service levels.
  

• Effective verbal and written communication skills which promote confidence and provide clear information.
  

• Systematic approach to managing a complex and changing workload.
  

• Strong results orientation.
  

• Ability to work well under pressure, maintaining clarity of vision and setting appropriate priorities.
  

• Ability to apply a systematic approach to problem solving.
  

Education & Background:

• Ideally the operative will be a time served apprentice in an electrical engineering background.
  

• Educated to a minimum ONC level in an Electrical Engineering (or equivalent).
  

• Familiar with producing Technical Reports.
  

• Experience in the fundamentals of electrical switchgear, its operation, maintenance and fault finding.
  

• IT skills including familiarity with Microsoft suite programmes.
  

• Experience of offshore/marine working.
  

• Experience within a challenging, customer focused environment.
  

The Job Description is a broad statement of the purpose, scope and responsibilities essential to performing within the role to a required standard. The role and responsibilities thereof defined within will change with technology, working practices and redefining of roles, and with this in mind, the process will be reviewed as changes demand. The format does not require every single task to be recorded; instead the Job Description is written in a ‘generic’ style that permits flexibility but defines the boundaries of responsibility and accountability.

The organisation is committed towards equality in employment.