Field Service Technician

Welcome to the world of land-based gaming. Light & Wonders gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Location: Various locations Nationwide
- Bristol
- Middlesbrough
- Bradford
- Stockton/Hartlepool
- Lanarkshire
Salary: £24,000 basic salary plus additional £1,300 shift allowance
Company Overview: Light & Wonder, a prominent entity in the gaming and betting industry, is actively recruiting Field Service Technicians to oversee customer sites in the Bristol area. With a commitment to excellence, our organization thrives on delivering superior service, installations, and repairs for cutting-edge betting and gaming terminals.
Responsibilities:
Execute new shop installations to the highest standards.
Supervise the coordinated removal of equipment from customer premises.
Foster and maintain positive customer relationships, providing comprehensive operating procedures, event instructions, and updates on new software/hardware.
Conduct routine shop visits and maintenance as directed by the Line Manager.
Log and address concerns, incidents, and customer feedback.
This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of 7 days working pattern. Light & Wonder provides a company van, mobile phone, tablet, and all necessary equipment.
Qualifications
Passion for technology with a demonstrated ability to quickly learn and adapt to new systems.
Strong customer service skills with clear and confident communication abilities.
Exceptional time management skills and a goal-oriented approach to work.
Possession of a full UK driving license.
Relevant qualifications will be considered; limited experience may be acceptable.
Ideally, previous experience in a technical role, particularly within the gaming/electronics or IT sector.
What can we offer?
Annual performance bonus
25 days' holiday plus bank holidays'
Hybrid working
1 day paid leave to work on charitable projects
1 celebratory day (used to celebrate birthdays, anniversaries, religious holidays etc) + half day for health (encouraging you to take time away for you & your wellbeing)
5% employer pension contributions
A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
Employee Assistance Programme (EAP)
Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
Note: We regret to inform you that, at this time, we are unable to sponsor visas. Applicants must have the right to work in the UK.

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