Field Service Technician (IT & EPOS) - Midlands

Field Service Technician (IT & Epos)

£28,678 per annum (including On-Call Supplement)

Midlands & Surrounding Areas | Full Time | Permanent

12-hour shifts | 3 Days On, 3 Days Off Rolling Rota 8.30 am-9.30pm

Enjoy an average of only 15 working days per month through our 3-on / 3-off shift pattern, providing excellent work-life balance and regular extended periods away from work.

About nGeneration

nGeneration has been supporting some of the UK's largest hospitality and retail brands for over 24 years, delivering industry-leading technology solutions and field service support nationwide.

As part of our continued growth, we are looking for a motivated and customer-focused Field Service Technican to join our engineering team covering the Midlands and surrounding areas.

This is an excellent opportunity for someone with experience in IT, telecoms, broadband, electronic equipment installation, or technical field service who enjoys problem-solving, working independently and delivering exceptional customer service.

The Role

As a Field Service technician, you will be responsible for visiting customer sites to install, maintain, repair and support a range of technology solutions used throughout the hospitality and retail sectors.

Following your induction and training, you will work independently across your region, diagnosing faults, resolving technical issues and ensuring customers receive a professional and efficient service.

The technology you will support includes:

• EPoS systems
• Chip and PIN payment devices
• Tablets and handheld devices
• Digital menu boards and media screens
• Routers and Wi-Fi equipment
• Kitchen management systems
• Network infrastructure and associated hardware

No two days are the same, making this an ideal role for someone who enjoys being hands-on and working directly with customers.

Key Responsibilities

• Fault diagnosis, repairing, replacing and maintain customer technology systems.
• Complete break-fix and replacement calls on-site.
• Troubleshoot hardware, software and networking issues.
• Diagnose faults with Wi-Fi equipment and network cabling.
• Ensure all service activities are documented accurately.
• Obtain customer sign-off on completed work.
• Deliver excellent customer service during every site visit.
• Escalate complex technical issues where required.
• Travel daily throughout your assigned region, with occasional UK-wide travel and overnight stays.

What We're Looking For

Essential

• Full UK Manual Driving Licence.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Technical aptitude and confidence working with hardware.
• An organised, methodical and composed approach to working.
• Ability to work independently and manage your workload effectively.
• Willingness to travel extensively as part of the role.

Desirable

• Experience installing or supporting EPoS systems.
• Experience in field-based IT, telecoms or broadband engineering.
• Experience with routers, networking and Wi-Fi technologies.
• Experience within the retail or hospitality sectors.
• Knowledge of structured cabling and fault finding.

Don't worry if you don't have direct EPoS experience. Full product and systems training will be provided for the right candidate.

What You'll Receive

Fully Equipped Company Van

Successful candidates will receive one of our modern company vans, complete with:

• Air conditioning
• Apple CarPlay / Android Auto
• Satellite navigation
• Reversing camera and parking sensors
• DAB radio
• Custom-built equipment storage and racking

Plus:

• Fuel card provided
• All business mileage covered

Benefits

At nGeneration, we recognise that our people are key to our success. We offer a range of benefits designed to support your wellbeing, development and career progression.

• Ongoing training and development.
• Company van and fuel card.
• Employee recognition schemes.
• Employee of the Quarter awards.
• Company events and team-building activities.
• Long service awards.
• 19.6 days annual leave inclusive of bank holidays.
• Excellent work-life balance through our 3-on / 3-off rota pattern.