Field Support Administrator

About the opportunity:

We are the internal recruitment partner for our client; a market leading white goods manufacturer voted a UK Top Employer for the last 6 years and established for over 100 years.

Are you organised, proactive, and ready to be the backbone of a fast-paced field operations team? We’re looking for a Field Support Administrator to join our vibrant Field Support department and help drive outstanding results across the business.

You'll play a key role in keeping everything running smoothly behind the scenes. From managing engineer inboxes to coordinating field absence and supporting planners, you’ll make sure nothing slips through the cracks. You’ll also collaborate with Field Support Supervisors and contribute to continuous improvements across the team.

Responsibilities:

• Managing incoming emails and redistributing tasks efficiently
• Handle field engineer absences and overtime swiftly
• Support new starter onboarding and account creation
• Compile reports to spot trends and opportunities for improvement
• Help drive field performance and strategy
• Provide administrative support for our wider team and service partners

Requirements:

• A proactive mindset and a natural problem-solver
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Ability to think on your feet and resolve queries
• Flexible and adaptable to changing situations
• A team player attitude with a desire to help others succeed
• Proficient IT skills
• A can-do approach to challenges and a passion for continuous improvement.
• Live within a commutable distance to the offices in Peterborough.

Benefits:

• A salary of £25,900.70 per annum
• Working hours 8:30am - 5pm - Monday - Friday
• Up to 30 days annual leave plus bank holidays
• Pension - Up to 5% matched employer contributions
• Free onsite parking
• Team social events and fun days
• Staff, family, and friends discount available on company products
• Excellent career progression opportunities