Field Support Administrator (4-month Secondment)

The Role
 

We are seeking a highly organised, self-motivated, trustworthy & reliable individual to join the team on a temporary basis. The role will play a crucial part in ensuring smooth operation of administrative and analytical tasks in relation to our self-employed Payments Consultants across all markets.

What you will do…

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  Handle incoming emails, direct messages and requests, taking the appropriate action or directing them to the relevant department.

  
  


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  Support activities such as maintaining internal databases & records, emailing relevant communications, conducting CEST assessments and assisting with ad-hoc & routine requests in a timely and well-organised manner.

  
  


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  Responsibility for the onboarding of our Payment Consultants and PC Associates onto internal systems, whilst ensuring:

  
  
  
  
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    All required documentation is collected.

    
    
  
  
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    Relevant background checks are completed.

    
    
  
  
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    Correct documentation is issued to PCs.

    
    
  
  
  
  


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  Support with the offboarding of Payment Consultants and PC Associates.

  
  


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  Review feedback on applications submitted by Payments Consultants to monitor for areas of concern.

  
  


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  Support with annual reviews of CEST assessments and Self-Billing Agreements.

  
  

What you will bring…

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  Strong organisational and time management skills, with the ability to prioritise tasks effectively.

  
  


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  Excellent written and verbal communication skills, with the ability to articulate issues & concerns with stakeholders.

  
  


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  Stakeholder management experience.

  
  


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  Attention to detail and accuracy in all aspects of the role.

  
  


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  The ability to handle confidential information with discretion.

  
  


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  Positive attitude, strong interpersonal skills, and the ability to be a strong performer both independently and as part of a team.

  
  


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  Be comfortable with challenging others in a professional manner.

  
  


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  An interest in working across all Dojo markets.