Field Support Engineer

Job Description

Sii Poland is the leader in IT, engineering, and consultancy services hiring over 7500 IT experts in Poland with more than 200 prestigious customers. Join us as a Field Support Engineer!
We are seeking highly skilled Field Engineers to support our clients across the United Kingdom (London, Bristol, Birmingham, Liverpool, Manchester, Edinburgh) who are willing to travel daily to support our client offices.
The primary responsibility of this role is to install, diagnose, service, and maintain high-end products as well as other computer-related products including desktops, laptops, printers, standard software, high-end servers, networking devices, storage devices, and large-scale payment products. This role may require functioning as a desk-side support specialist during engagements and can involve leading a team or site when necessary.

Your role:
Provide technical suport
Perform server and storage break and fix operations
Act as a desk-side support specialist for enterprise products
Maintain incident and request tickets within the ticketing system
Support networking and payment systems products, meeting certification requirements
Provide software, hardware, and networking support for desktops, laptops, and servers
Install and maintain PCs, associated software, networks, servers, and peripherals
Perform installations, moves, adds, and changes (IMAC)
Test and certify PCs, networks, servers, and client-approved applications
Ensure customer satisfaction and professionalism throughout the service delivery transaction

Your skills :
Minimum 2 years of hands-on technical experience
Knowledge of Active Directory/Exchange Server and operating systems
Knowledge of operating systems and troubleshooting capabilities
A high school degree is required and a Bachelor’s degree or equivalent technical training preferred
Mechanical capability and understanding of ESD procedures
Specific manufacturer-specific certifications as required (e.g., EMC, Dell, Cisco, Microsoft, Apple, Unisys) and CompTIA certifications and NETWORK PLUS certification preferred
Ability to test and certify mainframes/servers with associated peripherals
Microsoft Server Certified Professional Certification and/ or CCNA Certification is an added advantage

Why Sii? With us, you can:
Choose from a wide portfolio of interesting projects based on new technologies
Work remotely from any location
Set your working hours
Develop thanks to tech & soft skills training, and language courses
Get access to our tech library, knowledge-sharing groups, and events
Change the project within Sii using the Job Changer application
Enjoy a robust benefit package
Work at the Best Workplace in IT (awarded by Great Place to Work Institute, Computerworld, and AudIT)
Be satisfied with attractive salary and development opportunities