Field Support Engineer - Frimley

Job Description:

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Field Support Engineer

Location: Frimley - 5 days per week onsite

Security Clearance: Candidates are required to be eligible for SC clearance and be a sole UK national.

At DXC Technology, we deliver essential IT services that help our customers modernise systems, optimise data architectures, and ensure security and scalability across public and private sector organisations. We are looking for a Site / Field Support Engineer to provide on-site field support to customers including installation, and servicing and repairing of systems and equipment.

Key Responsibilities

• Provide first-line technical support by resolving customer queries, diagnosing faults, and escalating complex issues to the appropriate teams.
• Act as the primary customer liaison and central point of contact for administrative and technical matters, ensuring regular communication and status updates.
• Deliver on-site field support, including installation, maintenance, repair, and break-fix activities for managed devices, systems, and equipment.
• Perform system analysis, troubleshooting, and reporting to identify trends, recurring issues, and opportunities for improvement.
• Assist with system design, process flows, discrete modelling, and the development or enhancement of technical solutions and programs.
• Collaborate with customer engineering teams to gather requirements, assess design changes, and support overall solution delivery.
• Conduct security audits of network-connected devices, including scanning, compliance checks, risk identification, and reporting.
• Manage IT assets, stock, and loan equipment throughout their lifecycle, ensuring adherence to inventory and asset management procedures.

What You’ll Bring

• Experience working with the company's hardware, software and equipment products.
• Experience working with customer technology and support requirements.
• Experience working with process and/or system design concepts.
• Experience working with appropriate programming languages, operating systems and software.
• Experience working with engineering principles and practices.

Desirable Skills

• Basic Network Knowledge (Patching, tracing switch information etc.).
• Service Now Ticketing System Experience.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.