Field Support IT/Comms Engineer

Field Support IT/Comms Engineer required to work in Gravesend but travel around occasionally.

Job purpose:

My client is looking for a 'tech-curious’ and dynamic individuals with excellent communication and problem-solving skills. Customer service focus is a must have as well as a methodical approach with great attention to detail. You’ll also need to remain calm under pressure and have a head for heights.

Role and Responsibilities:

• Diagnose and resolve 1st and 2nd line faults, across the team’s range of systems and sensors in a professional and timely manner.
• Act as a point of contact and 'front of house’ for the team’s end-users.
• Take ownership of Field related tickets, resolving wherever possible or escalating and working with other colleagues such as more senior engineers and suppliers to resolve and see issues through to completion.
• Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary.
• Ensure that targets for service availability are met.
• Monitor, maintain and administer equipment and services relating to the navigation systems estate for both performance and security.
• Liaise with external third parties such as suppliers and contractors operating within the confines of a support contract.
• Install, configure, customise and deploy software and hardware within a defined sub-set of the team’s estate.
• Update and maintain technical documentation and asset information.
• Work in accordance with agreed service levels and department processes, policies and procedures.

Skills required:

• 2/4 yrs Proven IT Service Delivery skills at 1st & 2nd level.
• Knowledge, understanding and experience of dealing with sensor equipment such as RADAR, microwave links, VHF comms etc.
• Suitable and sufficient IP networking and IT skills to configure
• Ability to support system audits including the collection of logs and evidencing conformance.
• Able to apply experience and able to adapt to unknown or new situations.
• Customer focussed and striving for customer service excellence & able to communicate effectively both verbally and in writing.
• Dynamic and self-motivated with good problem-solving capabilities and time management skills.
• Critical thinker with the ability to challenge appropriately and contribute to continual improvement.
• Able to develop effective working relationships within the team.
• Safety conscious and willing to develop and contribute to H&S practices within the team.

Please note:

• To be considered you must pass security clearance as required, and you must not have any current criminal conviction.
• You must also like heights as the team regularly work at height and full training and support is provided to enable you to do this safely and see some great views.
• My client welcomes ex-military who may have some RADAR, microwave links, VHF comms skills.

Benefits:

Access to training with both internal and external courses provided. Structured plans to guide personal development. 28 days annual leave + Bank Holidays, Medical Cash Plan (Westfield Health) & generous pension. Onsite parking with electric charging. Access to Occupational Health, Mindfulness, Counselling and Physiotherapy. Cycle to Work Scheme and access to MyGymDiscounts

If you have the above skills and you would like to find out more then please apply.