Field Support Technician

At Grosvenor Casinos, we don’t just offer a place to work — we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues — they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth — to become the UK's most loved casinos.

That’s where you come in.

As a Field Support Technician, you will be responsible to support the products within the gaming operation across the region and estate to maximise the revenue and profit opportunity. This role works closely with suppliers, support based teams and operations to ensure a quick response to requested product moves and to undertake product installations and alterations of layouts, ensuring all activities are carried out in accordance with company policy and health and safety.

Main Accountabilities & Responsibilities:

• Carry out gaming product moves as directed by the Technical Services Manager.
• Update software, when necessary, in order to keep all software based equipment fully up to date in line with company policy.
• Provide on-site training to club operations teams after installation of software or equipment updates and/or upgrades.
• Assist IT where possible with day to day on site problems.
• Act as liaison engineer to sub-contractors carrying out equipment maintenance.
• Investigate and identify potential new technology to the Technical Manager that may offer operational benefit to the company.
• To familiarize yourself with any existing and/or new gaming product or equipment so as to be able to carry out any gaming product moves thus minimising downtime.

• Proven experience as a Support Technician or similar role
• Excellent communicator and interpersonal skills
• Able to work flexibly and open to new ideas
• Team player with the ability to be able to work on their own initiative
• Excellent time management skills with the ability to prioritize work effectively
• From time-to-time, additional hours and overnight stays will required
• Proven ability to maintain effective work performance while under pressure

• Car allowance & staff uniform provided
• This is a field based role you will be expected to travel each day to venues you are supporting
• Ideally you'll be located around the Birmingham/Midlands area but you will be expected to support a region and cover venues around the surrounding area.

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