Field Tech Senior Analyst - Windows operating system

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system. 2-4 years of relevant experience or equivalent combination of education and work experience. Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.