Field Technical Support Engineer

Elevation Recruitment Group is working with a leading  building products manufacturing company based in Leeds. Due to significant growth, they are looking to recruit multiple Field Technical Support Engineer to join their expanding field installations  team that covers the UK.

Location: North London- Home Based, travelling throughout the area
Salary; £34,000 to £38,000 + bonus c £8,000 pa OTE £46k pa

The Field Technical Support Engineer will have a strong technical background and hands-on experience of the Installation process and troubleshooting

Responsibilities Field Technical Support Engineer will include:

• Support development of training and online courses for new products
• Perform Root Cause Analysis (RCA) on faults and failures to reach robust solutions
• Provide Self-help content and verbal Quality & Technical support
• Support a Quality & Technical Support Line on a Rota with other Engineers
• Provide input from the Field to drive Factory process improvements
• Field training - working away for a week at a time on a Rota basis with other engineers

We are keen to speak with Field Technical Support Engineers with the following:

• Knowledge of Installation process and troubleshooting (composite doors, windows, garage doors considered)
• Experience of working and communicating remotely promoting team collaboration
• Experience of performance monitoring and auditing
• Experience of developing work procedures
• Can-do attitude
• Comfortable with technical detail and developing improvement plans

If you are a dedicated and passionate technical support professional looking to make a significant impact in a growth industry with a fantastic and supportive company, please apply now.  If you would like  a confidential discussion on the Field Technical Support Engineer, or based in another location but still interested,  please contact Anna Morgan.