filed service manager

The Field Service Manager will oversee facilities management operations, ensuring service excellence and client satisfaction within the business services industry. Based in whyteleafe surrey, this role requires strong organisational skills and the ability to manage multiple projects effectively.

Client Details

Are you an experienced leader with a strong background in the Fire Safety industry? We're looking for a dynamic Field Service Manager to join our team in Whyteleafe, Surrey. This is an exciting opportunity to lead a team of six.

Description

• Plans and schedules work with a minimum of 3 months in advance, based on working efficiently and productively to meet Preventive Maintenance (PM)schedule for customers in the allocated regional area.
• Ensures response of emergency call outs and unscheduled work as they arise, allocation of work in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA)
• Plans and schedules the out of hours on-call rota to ensure we meet Service Level Agreements (SLA) for all customers.
• Organises return calls - quotes, resources, parts, and logistics to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
• Ensures each work order is closed and available to raise invoice to customer.
• Creates new service plans on Logtek, once instructed by sales team and informs Field Service team.
• Fosters a positive team spirit, motivating team members to deliver high standards of work and celebrates success.
• Analyses productivity, scheduling, and financial reports through Logtek and Navision, with support of the Branch Manager to build action plans to constantly drive high service standards.
• Reviews performance with Engineer team against Key Performance Indicators and objectives.
• Identifies training and development needs of the team and ensuring the required training is planned and reviewed.

Profile

A successful Field Service Manager should have:

• Previous experience in Fire safety or a related field, i.e security , fire doors,
• Strong leadership and team management abilities.
• Excellent problem-solving and decision-making skills.
• In-depth knowledge of regulations.
• Strong communication and relationship-building skills.
• A results-driven approach with a focus on client satisfaction.
• if you have worked on the tools before this will be an advantage.

Job Offer

• Salary: £46,700

  25 days holiday plus bank holidays.

  Sick pay 3 days full pay increasing to 3 weeks full pay after 2 year's service. (Management discretion if further needed).

  NEST Pension

  2x Annual salary group life assurance with AIG

  EAP - 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support.

  Yellownest - below school age childcare salary sacrifice scheme.

  Health Cash Back plan

  Cycle to work

  Tech scheme